FAQ
Below you will find a list of the questions frequently asked by our clients. If your question is not answered here please contact us for support. Simply click on any question below to reveal the answer.
Signing up for our services is easy and available in several ways. For Internet products, you can subscribe on-line once the availability verification process is completed. Alternatively, you can complete the order form and an agent will contact you within 48 business hours or you can contact our Customer Service directly. For online subscriptions, you will need to make your first payment either by credit card via your bank account. For subscriptions by phone, you will need to set the first payment either by credit card during your phone conversation or by money order attached to your signed purchase order. The first payment includes an applicable activation fee and covers the initial service period.
No. All Reliant services are offered on a no term contract, giving you more flexibility. Since our plans are payable one month in advance, please advise us 30 days beforehand if you would like to cancel your service.
Most Reliant services are offered on a no term contract, there are no termination fees. If a service does have early termination penalties, this will be disclosed in the product details.
For most of our services, we collect by pre-authorized withdrawals. This means that the amount is deducted from your credit card on a monthly basis. Pre-authorized debiting allows us to keep your rates lower and eliminates the hassle of paying by cheque.
You will only receive an invoice if you’re on a per minute Long Distance plan.
You may contact our customer service department and update the information over the phone with one of our agents.
The service will be activated within 24 to 48 hours of receiving your request. However, the activation of the Equal Access service option can take up to 5 business days.
Access Codes are 10-digit telephone numbers that must be dialed before the long distance number that you want to call. The access code provides access to the Reliant network so that you can enjoy our low rates.
We will send you the access number, or toll free number, upon completion of your order.
Yes, we offer an Equal Access service which allows you to simply dial 1 followed by the area code and the number you wish to dial.
No, our long distance plans are in effect at all times.
We use the same local calling areas as elsewhere in the industry. To find out whether a call is local or long distance, please visit Local Guide.
You can call all areas of Canada and the US, however, some areas, such as area code 867 in Canada, Alaska and Hawaii, and directory assistance may be priced higher. Calls to area code 867 are 43 cents per minute.
No, minutes are reset on the first day of your billing cycle.
Additional minutes will be billed at the rates specified in additional plan details.
No, our services can be used in conjunction with other long distance services. When you dial your local Reliant access number, you are choosing to place a call on our network. Other long-distance providers have various fees associated with their long distance plans (such as monthly minimums or network fees). You may wish to review your long distance bill to ensure that you are not paying for anything you don't need.
1.) Without the Equal access service:
Just follow these easy steps:
1. Dial your local access number from a touch-tone phone*.
2. Wait for the dial tone.
3. Dial the destination number including the area code but without the 1.
Note:
* The telephone numbers that begin with 1-555, 1-800, 1-866, 1-877, 1-888, 1-855, 1-844, 1-900 and 1-976 must be dialed direct.
* Our system has built-in diagnostic messages, so if you do make a mistake in dialing, the system will attempt to inform you of what happened.
2.) With the Equal access service*:
Just follow these easy steps:
1. Dial 1.
2. Dial the area code.
3. Dial the destination number.
Note:
* This service is not available for use with a cellular phone.
To verify that our service has been activated, please dial 1-700-555-4141 from your phone line. A recorded message will inform you who your current long distance provider is. If the line has been activated with us you should hear Primus. Please note it may take up to 5 business days to process your order. Once you have confirmed that we are your long distance provider, you can begin placing calls directly instead of dialing an access code.
Our platform is constantly monitored and upgraded. We design our network to provide the same grade of service as Bell Canada, which means that we provision for our busiest time of day. As a result, it is unlikely that you will encounter any busy signals when using our service.
Yes, you can use your cellular phone with our long distance services.
